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LIFE AVEDA SALON & SPA
ETIQUETTE & POLICIES
We Love Kids
At Life Aveda Salon and Spa, we adore children and understand how important it is for parents to provide the best for their kids' hair. However, due to the cozy size of our space and the use of sharp tools and hot equipment, our environment isn’t ideal for small, unattended children. To ensure everyone’s safety and create a relaxed, stress-free atmosphere, we kindly ask that guests refrain from bringing children to the salon unless they are receiving a service.
We do not have the facilities or staff to care for children, and we want to ensure all of our guests can fully enjoy their experience without disruption. We truly appreciate your understanding and cooperation in helping us maintain a peaceful and professional environment.
Refunds
At Life Aveda Salon and Spa, we take pride in our thorough consultation process to ensure you receive the best service possible. As a result, we have a no-refund policy. During your appointment, your service provider will go over your price quote with you, and at checkout, you’ll receive a detailed breakdown of your services.
Prices are determined during the consultation and may vary based on your stylist’s experience level, as well as the time and services required to achieve your desired look. Factors like the length and thickness of your hair can also influence the final price. We appreciate your understanding and are committed to providing you with the best possible experience.
We Recommend Arriving Ahead of Time
For the ultimate experience, we invite you to arrive at least five minutes prior to your scheduled appointment. This allows us to provide you with the utmost comfort and attention, ensuring a seamless and uninterrupted experience before your service provider's next guest.
Should you encounter any delays, our Guest Services team will send a courteous 5-minute reminder. Please note, in the event of significant lateness, we may need to reschedule or adjust your appointment to maintain the highest standard of service for all our guests. We appreciate your understanding and cooperation.
Cancellations and No-Shows
As part of our commitment to providing you with an exceptional experience, we will send a courtesy confirmation text message 48 hours prior to your scheduled appointment to remind you of your upcoming visit and confirm if the timing remains convenient for you.
Should you need to cancel, we kindly request a 24-hour notice, which may be provided by phone, text, or in person. This allows us to offer the appointment to another guest and supports our commission-based service providers.
In the event that we do not receive timely notice, the following service charges will apply:
Cancellations made with less than 24 hours' notice will incur a fee of 50% of the reserved service amount.
"No-shows" will be charged 100% of the reserved service amount.
For appointments scheduled within 24 hours of the requested time, cancellations must occur within 3 hours of the appointment to avoid a 50% charge of the reserved service amount.
We understand that life can be unpredictable, and emergencies do happen. In such instances, we ask that you inform our Guest Services team as early as possible to ensure we can accommodate your needs with grace. Thank you for your understanding and cooperation.
Alternate Stylists,Esthetician, or Massage Therapist
From time to time, your preferred service provider may be unavailable due to advanced training, participation in exclusive events, or enjoying a well-deserved, relaxing getaway. At Life Aveda, we pride ourselves on a culture of professionalism and collaboration, and we fully embrace the opportunity for you to experience the talents of one of our other skilled stylists or estheticians.
In fact, you might find that your alternate provider exceeds expectations, and we welcome the possibility that you may choose to book with them again in the future—and we see that as a beautiful thing! While it may seem unlikely, it’s a pleasant surprise that happens from time to time.