Life Aveda Salon & Spa Etiquette
NOT HAPPY WITH YOUR HAIR?
We’re committed to serving you. Since building long-term relationships is our top priority, we welcome the opportunity to adjust your service to your satisfaction. It may be something quickly enhanced by your Life Stylist, or you may feel more comfortable with a different Life Stylist. Either way, we want you to feel safe communicating with us. Given the opportunity, we will work tirelessly to ensure your satisfaction, often at our expense. Please notify us within 48 hours of your appointment if you are not 100% happy with your hair.
WE LOVE KIDS!
We love children and appreciate the fact that many of our clients want only the very best for their kid’s hair! Strictly speaking, our environment is not conducive to small, unattended children due to our cozy size and sharp, hot tools. We don’t want anyone to get hurt and we want everyone to relax. As a courtesy to other Life guests and in an effort to offer a stress-free environment and professional atmosphere, we ask that each Life guest refrain from any accompanying children in the salon so you can fully enjoy your experience.
PRODUCT EXCHANGE & RETURNS
We will gladly apply the full value of gently used Aveda products purchased at Life Aveda toward another product of your choice. Product exchanges and returns are allowed up to 14 days after purchase with receipt. However, all makeup, gift sets, gift cards, tools, and brush sales are final.
WE MESSED UP!
If for any reason we have to cancel or reschedule your same-day reservation, 20% off your next service will be applied to your account. This courtesy will not apply if you elect to be accommodated by another designer on your originally scheduled date.
Guests are encouraged to arrive ten minutes prior to their appointment, so that we can make you as comfortable as possible and attend to any needs you may have, while still having the full time for your experience before your service provider’s next guest. Guest Services will send you a courtesy late text prior to making you aware of possibly needing to reschedule or cancel your appointment.
CAN’T MAKE YOUR APPOINTMENT?
If you are unable to arrive promptly for your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule and in order to provide top-notch service to our guests, late arrivals may result in a cancelled and rescheduled appointment. If a client is more than 10 minutes late, the appointment will be assessed to see if it can be modified, we see if we have another service provider can lend a hand, or the appointment may need to be rescheduled.
Sometimes we may run a little behind, too. We truly respect our clients’ time, and we try to make sure this seldom happens. When it does, we will do our best to keep you posted.
CANCELLATIONS AND NO-SHOWS
We will send you a courtesy confirmation text message two days prior to your booked appointment to remind you of your upcoming experience. If you must cancel your appointment, please keep in mind that a 24-hour cancellation notice is appreciated and required by phone, text, or in person. This allows us time to replace that appointment for our commission-based Life Stylists.
In the event that we don’t hear from you in time, the following service charge will be assessed:
Less than 24 hour notice cancellations will result in a charge equal to 50% of the reserved service amount.
“No-shows” will be charged 100% of the reserved service amount. Appointments made within the 24-hour period and need to cancel, must cancel within three hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
We understand that things come up and emergencies arise; in the unfortunate event that one does, please allow as much notice as possible with Guest Services.
Your cell phone is perfect for checking-in on Facebook, showing your favorite new celebrity style to your service provider, and scheduling your next appointment. In order to fully relax, please do remember to silence your ringer. Please minimize phone calls during your appointment. We know that is not always possible, if you need to step into a private room, please let us know.
You may have heard through the grapevine that we are a gossip-free salon. Many of our clients and Life Stylists rank this as one of the best things about Life Aveda. We think you’ll appreciate the fact that we’re more interested in you, our client, and educating you on the latest styles and trends.
Every once in a while, your preferred Life Stylist may be unavailable, due to advanced education, participation in a community event, or a very deserved relaxing vacation. Life Aveda is built on a culture of professionalism and teamwork, and it in no way hurts our feelings if you schedule with another stylist! In fact, you may even love your alternate stylist so much that you book with them next time—and that’s okay too! Far-fetched, you say? It’s been known to happen.
Call today and schedule your salon or spa appointment | 801.727.2600