Policies

Life Aveda Salon & Spa Etiquette

To ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. We do welcome walk-ins, but appointment availability is very limited.

PRICES AND SERVICES:

We will always communicate and update any changes in our service menu in advance, but encourage all guests to inquire about pricing when booking their appointments.  We have different levels of stylists, so there are price variations among each provider. These variations are based on advanced education, time in the industry, and experience with Aveda.

CARD POLICY

To accommodate your desired appointment, a credit or debit card is required at the time of booking to guarantee your reservation and complete your guest profile. Your card won’t be charged nor will we put a hold on your card. If a deposit is required, we will communicate this to you at time of booking. This is to enforce our cancellation and no show policies, and only make necessary charges to your account on the date of your scheduled service. Your salon and spa treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies.  Please notify us at least 24 hours in advance if you need to cancel or reschedule.

NOT HAPPY WITH YOUR HAIR?

We’re committed to serving you. Since building long-term relationships is our top priority, we welcome the opportunity to adjust your service to your satisfaction. It may be something quickly enhanced by your service provider, or you may feel more comfortable with a different one. Either way, we want you to feel open to communicating with us. Given the opportunity, we will work tirelessly to ensure your satisfaction, often at our expense. Please notify us within 48 hours of your appointment if you are not 100% happy with your hair or skin.

WE LOVE KIDS!

We love children and appreciate the fact that many of our guests want only the very best for their kid’s hair! Strictly speaking, our environment is not conducive to small, unattended children due to our cozy size and sharp, hot tools. We don’t want anyone to get hurt and we want everyone to relax. As a courtesy to other Life guests and in an effort to offer a stress-free environment and professional atmosphere, we ask that each Life guest refrain from any accompanying children in the salon so you can fully enjoy your experience. Unfortunately, we do not have the facilities or staff to care for children. We also do not want to compromise the relaxation of our salon and spa guests. Your understanding is greatly appreciated.

PRODUCT EXCHANGE & RETURNS

We will gladly apply the full value of gently used Aveda products purchased at Life Aveda toward another product of your choice or credit to your guest profile toward future services or product. Product exchanges and returns are allowed up to 14 days after purchase with receipt. However, all makeup, gift sets, gift cards, tools, and brush sales are final.

REFUNDS

Because of our thorough consultation process we have a no refund policy. Your service provider will visually go over your price quote with you at your appointment, and upon checkout you will see the breakdown of your services.  Prices are determined during the consultation and may vary based on the experience level of your stylist and the services and time required to achieve your desired end look, which may be impacted by the length and thickness of your hair.

ARRIVE EARLY

Guests are encouraged to arrive ten minutes prior to their appointment, so that we can make you as comfortable as possible and attend to any needs you may have, while still having the full time for your experience before your service provider’s next guest. Guest Services will send you a 5 minute courtesy late text prior to making you aware of possibly needing to reschedule or cancel your appointment.

RUNNING LATE TO YOUR APPOINTMENT?

If you are unable to arrive promptly for your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule and in order to provide top-notch service to our guests, late arrivals may result in a cancelled and rescheduled appointment. If a client is more than 10 minutes late, the appointment will be assessed to see if it can be modified, we see if we have another service provider can lend a hand, or the appointment may need to be rescheduled.

Sometimes we may run a little behind too. We truly respect our guest’s time, and we try to make sure this seldom happens. When it does, we will do our best to keep you posted.

CANCELLATIONS AND NO-SHOWS

We will send you a courtesy confirmation text message 48 hours prior to your booked appointment to remind you of your upcoming experience and ask to confirm if that time still works for you. If you must cancel your appointment, please keep in mind that a 24-hour cancellation notice is appreciated and required by phone, text, or in person. This allows us time to replace that appointment for our commission-based service providers.

In the event that we don’t hear from you in time, the following service charge will be assessed:

Less than 24 hour notice cancellations will result in a charge equal to 50% of the reserved service amount.

“No-shows” will be charged 100% of the reserved service amount. Appointments made within the 24-hour period and need to cancel, must cancel within three hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

We understand that things come up and emergencies arise; in the unfortunate event that one does, please allow as much notice as possible with Guest Services.

ALTERNATE STYLISTS OR ESTHETICIANS

Every once in a while, your preferred service provider may be unavailable, due to advanced education, participation in a community event, or a very deserved relaxing vacation. Life Aveda is built on a culture of professionalism and teamwork, and it in no way hurts our feelings if you schedule with another stylist! In fact, you may even love your alternate stylist so much that you book with them next time—and that’s okay too! Far-fetched, you say? It’s been known to happen.

Call today and schedule your salon or spa appointment | 801.727.2600